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17 December 2019 Heatherside Care Home ‘requires improvement’ after health risks exposed

posted 18 Dec 2019, 04:48 by Ian Clarenbone

The care home has been demoted to 'Requires Improvement' after new management introduced.

Elderly patients were at risk of Legionnaire’s disease for months after health inspectors ordered Heatherside Care Home to urgently improve their care and safety standards.

The Care Quality Commission (CQC) outlined a series of concerns with fire safety and medicinal practices throughout the care home in Hook, a recent report says. According to the CQC: “The provider had failed to assess, monitor and mitigate the risks relating to the safety of the service, service users and others. Audits had failed to identify concerns found in relation to the fire safety, legionella management, medicines management, staff requirement and supervision and appraisal arrangements.” This highlighted ineffective conduct of fire drills including poor condition of fire doors in the building which had not been corrected following the previous assessment in March 2019.

The health care watchdogs across North Hampshire raised several risks for Legionnaires’ disease through improper water systems throughout the building that placed guests at risk of harm and required maintenance staff members to take a training course.

Manager of Heatherside Care Home, Steve Morton, 51, from Woking explained: “After we received the feedback from our CQC inspection we had a specialist company come in and readdress the fire doors in the building as well as a fire safety audit conducted by two inspectors. As of October 29, we were declared a safe care home by the fire brigade following our recent changes and we are working closely with the CQC to return to our original status by the next calendar year.”